Instana Integration Guide

Pointers

• The integration is between a TaskCall service and Instana.
• Incidents will automatically resolve in TaskCall when Instana issues close.
• This integration only allows alerts to be received in TaskCall from Instana.

In TaskCall

1. Go to Configurations > Integrations and click New Integration.
2. Select the Instana integration.
3. Give the integration a name and configure how incidents will be created. Only the Default Service field is required. The rest are optional.
4. Incidents (Optional)
   1. TaskCall automatically maps incoming payloads with internal attributes to create incidents. However, this can be customized in the Incidents tab. Constant values can be included alongside placeholders to dictate which attributes should map to the Incident Title, Description, Tags, Snapshots and Vendor URL. To insert a placeholder use double curly braces.
      
      
      
      For example, if you enter {{ alert.title }} in the Incident Title field, TaskCall will look for an attribute called "title" nested inside another attribute called "alert" in the incoming payload. If the nested attribute exists, its corresponding value will be pulled from the payload and inserted. If the nested attribute does not resolve successfully, TaskCall will fall back to the default mapping.
      
      If you are unsure, please leave the fields empty. TaskCall will use the default mapping to create the incident for you.
   2. Select the Urgency level the incident should be created at.
   3. Select the option to Group similar alerts together if you would like follow up triggers from the same alert source to be grouped into the same incident. If you leave this option unchecked, then a new incident will be created for every trigger. (This behavior is specific to new triggers; not updates to an alert.)
   4. Click Next to move on to the Services tab.
5. Services (Required)
   1. Select the Default Service incidents should be sent to. To route incidents to different services instead, set Map With Attribute to the attribute to route by using a placeholder. Then, map each value it can take to the service that should receive it.
      
      For example, to route by a region attribute sent in the payload, set Map With Attribute to {{ region }}, then map US to one service and EU to another, and so on.
      
      
   2. Click Next to move on to the Authorization tab.
6. Authorization (Optional)
   1. The Authorization tab allows a Bearer Token and an IP Allowlist be added if you would like to restrict who is able to send alerts to this integration. If you are unsure, this can be skipped.
7. Once done, click Save.
8. Copy the Integration Url that is issued for the integration. This will be used to set up the notification in Instana.

In Instana

1. From the left navigation bar go to Settings > Team Settings > Alert Channels.
   
   
   
   
2. Click the Add Alert Channel button on the top right corner. From the dropdown that opens up, select Generic Webhook.
3. Give the webhook channel a name (as a suggestion, you can call it TaskCall to help you identify it easily) and paste the integration URL you copied over from TaskCall. Then click Create.
   
   
   
   
4. You have set up the integration. Now you can create alerts and configure it to send notifications to the TaskCall webhook channel you just created. To do so, go to Settings > Alerts > New Alert. Set up the alert as per your needs and select TaskCall as the alerting channel.
   
   
   
   
5. Similarly TaskCall can be used as a notification channel for the new smart alerts for website and mobile application monitoring.

Done! You have successfully integrated with Instana. Incidents will now be created on TaskCall for alerts that are triggered from Instana.