TaskCall Critical Alerts
What Are Critical Alerts
Critical urgency incidents in TaskCall can be configured to ring through silent and Do Not Disturb modes so you never miss an incident that needs your immediate attention. This only applies for push notifications. It can be set up from your mobile device. Once critical alerts are enabled on your device, push notifications for all critical urgency incidents will be able to override the phone's silent and Do Not Distrub modes.
Enable Critical Alerts on iOS
iOS requires you to explicitly allow Critical Alerts for the TaskCall app. Without this permission, critical incident notifications will be silenced like any other notification when your phone is on silent or Do Not Disturb mode.
- Go to your iPhone Settings.
- Navigate to Apps > TaskCall > Notifications.
- Enable Critical Alerts.
Enable Critical Alerts on Android
Android surfaces critical incident notifications as their own notification type, named Critical Alerts, with its own "Allow interruptions" toggle. This is what lets critical incident notifications bypass Do Not Disturb and ring at full volume. Android does not allow this to be granted from within the app, so it must be enabled manually from system settings. Exact wording may vary slightly by device/Android version.
- Go to your phone's Settings.
- Go to Apps. Search and click on TaskCall.
- Tap Notifications.
- Make sure Allow notifications is enabled.
- Below it, find the Critical Alerts notification type and tap on it.
- Enable Allow interruptions.
