SolarWinds Observability SaaS Integration Guide
SolarWinds Observability SaaS (SWO) is a unified cloud platform for the management of all system infrastructure. It combines all of SolarWinds platforms under one umbrella. Its capabilities include the monitoring of digital resources, applications, databases, logs and network infrastructure.
TaskCall integrates with SolarWinds Observability to bring alerts generated by the platform to the correct on-call responders and mobilizing the incident response process with its comprehensive incident response and management systems. Clients can run further validations through TaskCall and execute automated resolutions to reduce interruptions for their IT and DevOps engineers.
SolarWinds also offers its platform through an on-premise solution. If your using SolarWinds on-prem platform, then please refer to the SolarWinds Hybrid Cloud Observability integration guide instead.
Pointers
- The integration is between a TaskCall service and SolarWinds Observability SaaS.
- This integration only receives alerts in TaskCall from SolarWinds Observability.
- TaskCall will automatically identify alerts that are the same and group them together into one incident.
- Incidents will automatically resolve when the metrics come back within threshold in SolarWinds Observability.
In TaskCall
- Go to Configurations > Services . Select the service you want to integrate with.
- Once you are on the Service details page, go to the Integrations tab. Click on New Integration.
- Give the integration a name.
- From the integration types, select the top radio button indicating that you are trying to use a built-in integration.
- From the list of built-in integrations, select SolarWinds Observability - SaaS.
- Click Save.
- Copy the Integration URL that is issued for the integration.
In SolarWinds Observabillity SaaS
The integration requires a webhook to be set up from SolarWinds Observability SaaS to TaskCall. The webhook can then be added to alerts to send over the details when thresholds are breached or checks fail.
- Go to Settings > Notification Services > Webhook.
- Create a new webhook configuration. Give it a name and a description. Paste the Integration URL you copied over from TaskCall in the Destination URL field. No advanced settings are required. However, Custom Trigger Notification and Custom Reset Notification should be enabled.
- For the Custom Trigger Notification, set the Content-Type to application/json and select a custom body template.
- Do the same for the Custom Reset Notification.
- Run a test notification to ensure the integration is working. Click CREATE when you are done.
- The webhook is now ready and can be added to alerts to trigger notifications to TaskCall.