TaskCall's on-call management system allows you to create flexible routines to and assign on-call roles to your team members. By distributing roles across your teams you ensure that only the correct team members are notified all the time, and with escalations in place no incident is ever missed. You can rely on TaskCall to notify and help you resolve all your incidents in real-time.

Create multi-level support with escalation policies to ensure that even if the first frontier fails to acknowledge the incident, the higher levels of support will step in. Incidents are escalated to higher levels automatically so that no issue ever falls through the crack unnoticed.

Replicate your system in a digital environment through our services, where each service represents a part of your system, and create dependencies between technical and business services to show how your systems are interconnected. Services help identify the source of the incidents accurately and delegate them to the correct support group. We will automatically recognize and notify you about other parts of your system that are being affected due to an incident occuring on one service helping you picture the severity of the incident more clearly.

Set up teams with responsibilities and access rights as your team members truly have. Control what incidents and components users can have access to through team delegation. Take ownership of on-call schedules and services that are owned by your teams. Use our team filter views to access incidents that are relevant to your team rather than having to dig through issues all across your organization.

Respond to incidents fast from the tips of your fingers with our mobile app. The app is available for both iOS and Android and is fully capabale of on-call management and automated modern incident response. Get push notifications, SMS and voice call notifications on your phone or get notified on any of your chosen chat-ops tools like Slack. Respond to incidents from anywhere and always stay up-to-date.

On-call management for round the clock customer support is made painless by TaskCall's live call routing. Set up on-call schedule, get a real phone number from TaskCall and route all incoming calls to your on-call personnel. Configure the call to present customers with a welcome note and service options to select from and direct to teams accordingly. Control the call behaviour to quickly route calls to others if the primary on-call does not respond in a few seconds. Let the customer leave a message behind if no one picks up the call. Handle all this while the customer stays on a single call. Enhance your customer support.