TaskCall is an incident response and management service that helps organizations digitize their operations and reduce downtime costs to the minimum by mobilizing their response effort and streamlining stakeholder communication. With our in-depth analytics, companies can find crucial vulnerabilities in their infrastructure and work towards long term efficiency.
TaskCall ensures that you never miss an incident. As soon as the incident occurs, TaskCall notifies users through emails, push notifications, SMS, voice calls, chat-ops tools and ITSM integrations. The notifications are sent in tiers with progressive urgency. Even in the odd chance that the notifications are missed by the primary on-call responder, it will be automatically escalated to the backup support, making sure that you never miss an incident.
TaskCall ingests data feed of incidents from all your monitoring tools and all your manual channels and uses its artificial intelligence to suppress unnecessary alerts and presents you with only the true incidents that you should be looking at. By reducing unnecessary noise, TaskCall ensures that you stay focused on what needs the most attention.
TaskCall ingests data feed of incidents from all your monitoring tools and all your manual channels and uses its artificial intelligence to suppress unnecessary alerts and presents you with only the true incidents that you should be looking at.
Click the Register button on the top right corner of the home page. By following the instructions from there, you should be able to create the account in no more than 2 minutes.
Only admins are allowed to add members. To add a new member go to Configurations > Users. Click the Request New User button on the top right corner.
Enter the new user's email and designate a role. Click Add when you are done. The user will be notified by email and be given the instructions on how to register themselves on to your organization account. There is nothing else you will be required to do.
This is needed for sending email triggers. Incidents can be spontaneously triggered from your code base by sending emails to TaskCall. Having your own subdomain with TaskCall allows us to assign a unique TaskCall email address to each member of your organization and services that you choose to have an email integration on. That way we are able to route the alerts to the correct member or group once the emails are received by our server.
If you choose your subdomain to be "example", then we will allocate example.taskcallapp.com to your organization. And if your preferred username is "abc" then emails sent to "email@example.com" will trigger incidents assigned to you.
Routines are schedules that rotate between a group of users. They state who will go on-call at what times on which days. Once you set up a routine, TaskCall will automatically rotate the responsibilities amongst your team members based on your preferences.
On the other hand, escalation policy states who incidents will be assigned to if the primary on-call person does not respond. It allows users to be assigned backup roles in the event that the first responder misses the incident. Routines are added to escalation policies.
Only the Owner of the organization can update the subscription. The Owner can navigate to the Configurations > Organization page and scroll down to the Subscriptions section to update the subscription. Please note that in order to subscribe to any of the paid plans, a payment card must be registered on the platform first.