TaskCall | Use Cases | Automated Diagnostics

Automated Diagnostics

Reduce MTTR, Increase Efficiency

Troubleshooting manually is time consuming

The first step of troubleshooting an incident is to identify its root cause. The faster the cause is identified the faster a resolution can be attained. As easy as that sounds, identification can often be more complex. Primary on-call responders may not have sufficient access to production environments to perform a successful diagnosis and may need to engage DevOps engineers to run those checks for them. Trying to assemble the right people and running checks manually are extremely time consuming. In fact, the largest portion of an incident lifecycle is the diagnosis itself.

Automated diagnostics shorten time to resolution

Diagnosis is made by conducting a pre-defined set of checks. When a check fails on a component, it acts as a starting point for the investigation and can often be corrected by a known set of actions. If all the checks succeed, it means that the problem lies elsewhere. This defined nature of diagnosis makes automation possible.

TaskCall's automated diagnostics enable ITOps and DevOps teams to reduce the mean time to resolution (MTTR) significantly. Recent changes made to code repositories and production environment are automatically highlighted in the incident details. Diagnostics can be run directly through CI/CD pipeline integrations or custom actions with a single click. More complex conditional diagnostics that depend on chained outcomes can be orchestrated with incident workflows. Move away from traditional methods and embrace the power of automation in your diagnostics for more efficient and faster resolutions with fewer resources.

Identify possible cause through recent changes

Incidents can be a result of recent changes introduced in the production environment. Erroneous updates could have been made to the code repository or some jobs could have been run that caused the error. These recent changes are automatically highlighted in the incident details with insightful information, like the level of relevance and timeframe, to speed up the diagnosis of the root cause. On-call responders are able to engage the team responsible for the change right away and cut the time to resolution.

Identify possible cause through recent changes

Run diagnostics through cloud automation to avoid pre-mature escalation

Run automated diagnostics using built-in CI/CD pipeline integrations like Rundeck and Jenkins. Give your on-call responders the ability to run health checks without escalating to DevOps engineers. TaskCall securely connects with your defined endpoints over the cloud to trigger the tests and makes troubleshooting seamless.

The diagnostics can be run from the web or the mobile application with a single click. They can also be defined to run automatically when certain conditions are met so that by the time the responder gets notified and starts investigating, all health checks are already present for evaluation.

Run diagnostics through cloud automation to avoid pre-mature escalation

View diagnostic results

After automated diagnostics complete, their results are displayed in Notes and Incident Timelines. It not only helps responders decide the next course of action, but also gives context for other team members joining in to assist.

View diagnostic results

Execute custom actions to mitigate

Extend the power of automated diagnostics with custom actions to invoke disaster recovery or remediation processes like introducing a patch or restarting the server. These pre-defined actions can shorten the path to resolution without requiring other teams to be engaged. The security of the invocation stems from the protocols established at the time of configuration and restriction of access rights to only certain groups of responders.

Execute custom actions to mitigate

Automatically trigger incident workflows to resolve with minimum human involvement

Unleash the full potential of automated diagnostics with incident workflows. Define conditional diagnostic checks and remediation processes. Each action can be predicated on a condition and its outcomes can trigger more actions until a chain of commands are executed. Incident workflows can be configured to run automatically or certain groups of responders can be permitted to run it manually. This powerful tool, not only makes thorough diagnostics possible, but also ensures immediate incident response automation.

Automatically trigger incident workflows to resolve with minimum human involvement

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81% of teams report response delays due to manual investigation.

Morning Consult | IBM
Global Security Operations Center Study Results
-- March 2023