Flexible Pricing for Incident Management

TaskCall is priced per user, per month:

• Free — USD 0, for up to 5 users
• Starter — USD 9 per user
• Business — USD 19 per user
• Digital Operations — USD 29 per user

There are no setup fees, no minimum seat counts and no annual commitment. You pay for the plan you are on, month to month.

Each plan builds on the one below it. Free covers the fundamentals of on-call: schedules, escalation policies, alerting and unlimited API and email triggers. Starter adds the notification channels that reach people away from their desk, plus conditional routing and heartbeat monitoring. Business automates the response itself with incident workflows, team controls and advanced user roles. Digital Operations adds the intelligence layer: AIOps, noise reduction, AI enabled resolution, AI generated postmortems and advanced analytics.

• Free — a team of 5 or fewer that needs on-call schedules, escalations and alerting.
• Starter — you need responders reached by SMS and voice call anywhere in the world, plus conditional routing and heartbeat monitoring.
• Business — you want the response automated: incident workflows, team controls, advanced user roles and business manager communications.
• Digital Operations — you want AIOps on top of that: noise reduction, AI enabled resolution, AI generated postmortems, custom dashboards and automated reports.

If you are not sure, start on the plan that covers what you need today. Moving up or down later takes a few clicks.

Per user, per month. A team of 8 on the Starter plan pays 8 x USD 9 per month. There is no platform fee, no per-incident charge and no minimum seat count on top of that.

No. TaskCall does not tie organizations to fixed licenses or commitments. You can upgrade, downgrade or move back to Free at any point, and there are no hidden fees on top of the per-user price.

Same category of product, different pricing model. Most platforms gate support, integrations and advanced features behind their top tiers and then ask for an annual commitment. We give every plan 24x7 support and unlimited integrations, and bill monthly, which works out up to 50% cheaper for comparable feature sets.

Starter is about reaching people who are away from their desk. It adds:

• Unlimited global SMS and voice call notifications, with no per-message credits and no regional surcharges.
• Conditional routing, so each alert goes to the right team instead of everyone.
• Heartbeat monitoring, which catches the jobs that fail silently.
• Enhanced data control and redaction, to keep sensitive payload out of alerts.

It is the tier to move to once a missed push notification has already cost you an hour.

Business lets the platform run the first minutes of the response instead of a person:

• Automated incident response and incident workflows, which cut MTTR without anyone typing a command.
• Business manager communications, so stakeholders stay updated while responders stay on the fix.
• Team controls and advanced user roles, which scale the account past a single group.
• Unlimited data access, for as far back as you need to look.

It is the tier to move to when the same incident is being coordinated by hand every time.

Digital Operations adds the intelligence layer — it reduces what reaches your team and learns from what does:

• AIOps with intelligent grouping and noise reduction, so responders see true incidents only.
• AI enabled resolution, which suggests the fix based on what worked before.
• AI generated postmortems, turning each incident into a written record without the write-up.
• Advanced analytics, customizable dashboards, stakeholder users and automated reports.

It is the tier to move to when alert volume is the problem, not alert delivery.

Three signals, in order of how often we see them: responders are missing alerts because push and email are not enough; the same coordination steps are being repeated by hand on every incident; or the team is fatigued by alert volume and nobody has time to write postmortems. Each maps to Starter, Business and Digital Operations respectively.

It depends on what downtime costs you rather than on headcount. A five-person team that loses revenue every minute a checkout is down gets more out of SMS and voice escalation than a twenty-person team with a tolerant SLA. Start on Free, and upgrade the month an incident is handled worse than it should have been.

No. From the Starter plan up, global SMS and voice call notifications are unlimited — no per-message credits to top up and no regional surcharges. The Free plan covers push notifications and email alerts, also unlimited.

No. Every integration is available on every plan, including Free, and so are the REST API and email triggers. You are not asked to upgrade to connect the tools you already use.

API calls and email triggers are unlimited from the Free plan up. There is no request quota attached to your subscription tier.

Yes — 24x7 support on every plan, including Free. We do not restrict access to our team based on how much you pay, and messages sent through the contact form get a reply within 4 hours.

Yes, on every plan. The iOS and Android apps are part of the product, not a paid add-on.

Up to 5 users, unlimited API calls and email triggers, unlimited push notifications and email alerts, and unlimited escalation policies and on-call scheduling. 24x7 support is included, the same as every paid plan.

Yes. It is not a time-limited sample. Small teams run their on-call rotation on the Free plan indefinitely, and move up only when they need SMS and voice notifications, automation or a sixth user.

Yes to the trial, no to the card. You can start a trial without registering any payment method.

You are not billed for usage during the trial period, with the exception of Live Call Routing if you choose to use it.

If you have not moved to a paid subscription by the end of the trial, your account is automatically moved to the Free plan. Nothing is deleted, your team and configuration stay in place, and you can subscribe to a paid plan whenever you are ready.

Yes, and it does not cost you the rest of the trial. Confirming a paid subscription prior to your trial period ending does not remove the trial period.

Users are active members of your organization's TaskCall account — the people who log in, go on call and respond to incidents. They are not the same as people, who do not perform on-call duties and only interact as outsiders.

The Free plan is capped at 5 users. Paid plans have no cap — you add as many users as your team needs and are billed per user, per month.

Your user count is what your monthly invoice is based on, so adding people increases the next invoice and removing them reduces it. Nothing is charged upfront for a seat you later remove.

Every account has one Owner, who controls the subscription and billing, and admins who manage users, teams and configuration. Advanced user roles, for finer control over what each member can see and do, start at Business. Stakeholder users come with Digital Operations.

Only the Owner of the organization. The Owner can navigate to the Configurations > Organization page and scroll down to the Subscriptions section to update the subscription. Admins can manage users and configuration, but cannot view or change billing.

Not to start a trial or to stay on the Free plan. In order to subscribe to any of the paid plans, a payment card must be registered on the platform first.

Invoices are emailed to the Account Owner at the beginning of every month. Past invoices are listed under Configurations > Organization > Billings, where you can filter by year and download any invoice by clicking its number.

Yes. Go to Configurations > Organization > Billing Information and add the addresses to the Invoice Email Notifications field. Those addresses are CC'ed on the invoice email sent to the Account Owner every month.

Yes. Live Call Routing is usage based and charged on top of your subscription, including during a trial period. If you do not use the feature, you are not charged for it.

Only the Owner of the organization can redeem credits. To do so:

• Navigate to Configurations > Organization and scroll down to the Credits section.
• Click Redeem Credit. A modal will be shown.
• Enter the coupon code you received here and click the Redeem Credit button on the modal.
• That's it.

The Owner goes to Configurations > Organization, scrolls to the Subscriptions section and selects the new plan. You need to log out and log back in for the change to be reflected.

You can change plans whenever your needs change, including a downgrade. In the month an update is performed, your billing is based on the highest subscription plan you were on during that month.

Yes. There are no fixed licenses or commitments to cancel out of. Move down to a cheaper plan or back to Free whenever you want — your account, team and history stay in place, and features that belong to the higher plan simply stop being available.

Billing runs a month at a time, so the usual answer is to downgrade and stop the next invoice. If something has gone wrong with a charge, contact us and we will sort it out.