What is OpsGenie?

OpsGenie is an incident response and management tool that is primarily used by IT and DevOps teams. The platform was acquired by Atlassian in 2018 for $295 million and was offered as a product alongside its other applications.

OpsGenie Closure Announcement

Atlassian has announced that they will be shutting down OpsGenie. All sales of OpsGenie through Atlassian directly and its partners will be terminated on June 4, 2025 and the application will be completely decommissioned on April 5, 2027.

In the meantime, Atlassian will not be spending any additional resources or develop OpsGenie as a platform. Support levels will be reduced to the bare minimum. Customers will not be able to upgrade or downgrade their existing subscription license from OpsGenie, making it difficult for them to adjust their subscription plan according to their requirements. It is unlikely that customers will be able to enjoy the same levels of service that they have over the years. They may find themselves stranded in the event a change is needed.

Atlassian's Proposed Solution

Atlassian’s solution to the shutdown of OpsGenie is pushing clients on to its other products – Jira Service Management and Compass. Jira Service Management is a tool for IT operations while Compass is more for DevOps. Neither of these platforms are independently able to replace OpsGenie on their own. In order to maintain the same levels of features and service engagements, OpsGenie customers would be required to use both Jira Service Management and Compass together. Customers will have to ensure that each of their users are signed up on both platforms.

It will cost $27 per month/user in total on the most basic plans for using both Jira Service Management and Compass together. This will be a significant increase in spending for all concerned organizations and will limit the utility they enjoyed from OpsGenie unless they are already using both platforms for all users. The majority of OpsGenie customers will find their specific needs not met by Atlassian’s proposed solution. It would be more reasonable to migrate to another standalone application like TaskCall.

TaskCall - A Better Alternative

TaskCall starts at $9 per user/month in the most basic plan. There are no hidden fees, forced commitments or restrictions on licenses.

TaskCall offers all the features offered on OpsGenie and more. It is a comprehensive solution that is being continuously improved to enrich customer experience and make incident response and management seamless by connecting all parts of your organization. The platform offers 24x7 customer support at all subscription tiers. Each customer has access to a dedicated account manager to ensure all your needs are met at all times.

TaskCall offers two completely isolated date center regions: US and EU. Clients migrating away from OpsGenie would be able to pick between either of the two regions and stay compliant with their respective regulations while retaining the ability to scale up globally.