Top 7 OpsGenie Alternatives to Switch to Before the Shutdown
If you use OpsGenie for incident management and response, you must already know that OpsGenie is reaching its end of life.
As of June 4, 2025, Atlassian has stopped selling OpsGenie, and the full shutdown will happen on April 5, 2027. If your on-call schedules, alert routing or automations depend on OpsGenie, it is time to find a new solution.
Atlassian requires a shift to both Jira Service Management and Compass to migrate away from OpsGenie, but using two separate tools for something as critical as incident response can slow things down, especially when time matters the most.
What you really need is a simple, all-in-one alternative that can handle your alerts, escalations and on-call management without the extra complexity.
To help you move forward, we have compiled a list of the 7 best OpsGenie alternatives for 2025. First on the list is TaskCall, a fast-growing, feature-rich platform built for modern DevOps teams.
7 Best OpsGenie Alternatives in 2025
Quick Summary
Features Comparison TaskCall PagerDuty xMatters Splunk AlertOps Squadcast FireHydrant Cost drops by switching away from OpsGenie ✓ ❌ ❌ ❌ ✓ ❌ ❌
Unlimited notifications ✓ ✓ ❌ ✓ ❌ ❌ ❌
Robust on-call management ✓ ✓ ✓ ✓ ✓ ❌ ✓
Advanced incident workflows ✓ ✓ ✓ ❌ ❌ ❌ ❌
Event intelligence ✓ ✓ ❌ ❌ ❌ ❌ ❌
Impact visibility ✓ ✓ ❌ ❌ ❌ ❌ ❌
Heartbeat monitoring ✓ ❌ ❌ ❌ ✓ ❌ ❌
Live call routing from starter plan ✓ ❌ ❌ ❌ ❌ ❌ ❌
Status pages ❌ ✓ ✓ ❌ ❌ ❌ ✓
Dedicated account manager ✓ ❌ ❌ ❌ ❌ ❌ ❌
| Features Comparison | TaskCall | PagerDuty | xMatters | Splunk | AlertOps | Squadcast | FireHydrant |
|---|---|---|---|---|---|---|---|
| Cost drops by switching away from OpsGenie | ✓ | ❌ | ❌ | ❌ | ✓ | ❌ | ❌ |
| Unlimited notifications | ✓ | ✓ | ❌ | ✓ | ❌ | ❌ | ❌ |
| Robust on-call management | ✓ | ✓ | ✓ | ✓ | ✓ | ❌ | ✓ |
| Advanced incident workflows | ✓ | ✓ | ✓ | ❌ | ❌ | ❌ | ❌ |
| Event intelligence | ✓ | ✓ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Impact visibility | ✓ | ✓ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Heartbeat monitoring | ✓ | ❌ | ❌ | ❌ | ✓ | ❌ | ❌ |
| Live call routing from starter plan | ✓ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
| Status pages | ❌ | ✓ | ✓ | ❌ | ❌ | ❌ | ✓ |
| Dedicated account manager | ✓ | ❌ | ❌ | ❌ | ❌ | ❌ | ❌ |
1. TaskCall - Best OpsGenie Alternative
TaskCall is a modern incident response and on-call management platform designed to help IT and DevOps teams maintain service reliability through faster and smarter incident handling. It provides powerful capabilities such as intelligent alert routing, automated escalations, live call routing, stakeholder communication and integrated post-incident reviews. With a focus on reducing mean time to resolution (MTTR) and ensuring operational efficiency, TaskCall equips teams with the tools they need to respond to incidents effectively and minimize downtime.
One of the strongest aspects of TaskCall over OpsGenie is how it is designed for observability and impact visibility. While incident classifications and assignments in OpsGenie are done through teams and tagging, TaskCall allows you to make a digital map of your entire system so you can readily see which components and their respective upstream and downstream dependencies are being impacted without requiring any additional effort.
Apart from that, TaskCall's advantage lies in its transparent, affordable pricing that includes all features such as unlimited SMS and voice call notifications, advanced workflow automations, event intelligence and auto remediation. Its pricing is 25% lower than OpsGenie's across all subscription tiers. This makes it an ideal choice for teams seeking enterprise-grade functionality at a predictable cost.
TaskCall vs OpsGenie
| TaskCall | OpsGenie | |
|---|---|---|
| Pricing | ✓ Starts at $9 per user/month | ⚠ Starts at $11.55 per user/month - limited features |
| SMS & Voice Notifications | ✓ Unlimited | ⚠ Limited - extra charges if allocated limits are exceeded |
| Live Call Routing | ✓ Included in the Starter plan | ❌ Only available in Standard plan at $24.15 per user/month |
| Heartbeat Monitoring | ✓ Included in the Starter plan | ❌ Only available in Standard plan |
| API Requests | ✓ Unlimited | ❌ API rate limits by tier |
| Automation & Routing | ✓ Advanced conditional routing (Starter plan), and robust incident workflows with auto remediation (Business plan) | ⚠ Basic routing logic; full incident workflows and automation only in the Enterprise plan |
| Event Intelligence | ✓ Intelligent noise reduction, alert grouping and impact assessment | ⚠ Limited functionality in lower pricing tiers |
| Customer Support | ✓ Dedicated account manager in all subscription tiers | ❌ Email-only support unless on the Enterprise plan |
Why TaskCall is the Best OpsGenie Alternative
- Pricing is 25% lower than OpsGenie
- Heartbeat monitoring and live call routing offered in the Starter plan unlike in OpsGenie
- Incident workflows and automation
- Real-time impact detection across system infrastructure
- Built for DevOps, ITOps, and customer-facing teams alike
2. PagerDuty
PagerDuty is an incident management and response platform tailored for large-scale DevOps and IT operations teams. It offers advanced features such as intelligent alert routing, dynamic on-call scheduling, automated incident workflows, and AI-driven event intelligence. PagerDuty enables seamless collaboration across tools and teams, making it ideal for complex, high-velocity environments.
However, its pricing is significantly higher compared to all other alternatives. Key features like automation, unlimited notifications, and postmortem capabilities are only available in higher-tier plans starting at $49 per user/month. Switching to PagerDuty from OpsGenie will increase cost by 100% because of this excessive difference in price.
PagerDuty vs OpsGenie
| PagerDuty | OpsGenie | |
|---|---|---|
| Pricing | ❌ Starts at $25 per user/month | ✓ Starts at $11.55 per user/month |
| Alert Notifications | ✓ Unlimited | ⚠ Limited by pricing tier |
| Automation Features | ✓ Incident workflows, auto remediation, and AIOps capabilities in higher plans | ⚠ Requires Enterprise plan for advanced workflows |
| Event Intelligence | ✓ Included with Business and Enterprise plans (AI-powered noise reduction, alert grouping, impact assessment) | ⚠ Advanced automation only in the higher pricing tiers |
| Status Pages | ⚠ Available as an add-on | ❌ Not available |
| Customer Support | ❌ Only in paid plans by chat and email | ❌ 24/7 support only in Enterprise plan |
3. xMatters
xMatters is a workflow-driven incident management platform designed for DevOps and IT teams. It offers on-call scheduling, multi-channel alerting, and automation tools for streamlined incident response. Its mid-tier plan is priced at $39 per user/month, which is higher than most other alternatives. Notifications and customer support are restricted on lower tiers, making it less ideal for smaller and growing teams.
xMatters vs OpsGenie
| xMatters | OpsGenie | |
|---|---|---|
| Mid-Tier Plan | ❌ $39 per user/month | ⚠ $24.15 per user/month |
| Alert Notifications | ❌ Heavily limited by pricing tiers - only 20 voice notifications even in the mid-tier plan | ⚠ Limited by pricing tier |
| Event Intelligence | ✓ Built-in with noise reduction, correlation, suppression | ⚠ Available in higher tiers (Standard and Enterprise) |
| Automation Workflows | ✓ Flow Designer – drag and drop workflow builder | ⚠ Basic rules available; advanced automation only in the Enterprise plan |
| SLA | ❌ SLA varies by pricing tier | ❌ SLA varies by pricing tier |
4. Splunk On-Call
Splunk On-Call (formerly VictorOps) is built for SRE and DevOps teams and works best when paired with the wider Splunk observability ecosystem. It offers collaborative incident timelines, post-incident reviews and customizable alert routing, making it suitable for teams already deep in Splunk's stack.
However, for teams looking for a standalone, plug-and-play OpsGenie alternative, Splunk On-Call may feel like a tough fit. The interface has not aged well and using it outside the broader Splunk ecosystem can feel clunky and disconnected.
Splunk On-Call vs OpsGenie
| Splunk On-Call | OpsGenie | |
|---|---|---|
| Alerting | ✓ Unlimited | ⚠ Limited by pricing tier |
| Incident Automation | ⚠ Basic routing available | ⚠ Advanced automation only in the higher pricing tiers |
| Customer Support | ❌ Only in the paid plans. Only by chat and email | ❌ 24/7 support only in Enterprise plan |
| Unique Advantages | Deep integration with Splunk stack (logs, metrics, APM), making it ideal for companies who rely on Splunk Observability | Native Atlassian ecosystem integrations |
5. AlertOps
AlertOps offers incident management features like scheduling and multi-channel alerts, but some key capabilities, such as bi-directional integrations and heartbeats are only available in higher-tier plans. This limits its appeal for growing teams that need full functionality without paying premium prices.
It may also seem unsuitable for growing international teams due to SMS and voice call restrictions outside the US and Canada. Even if your team addresses 15 incidents a month on average, you may have to pay extra per notification after a certain point.
AlertOps vs OpsGenie
| AlertOps | OpsGenie | |
|---|---|---|
| Enterprise plan | ⚠ $34 per user/month | ⚠ $38.50 per user/month |
| Multi-channel Alerts | ⚠ Limited by pricing tier | ⚠ Limited by pricing tier |
| Heartbeat Monitoring | ⚠ Only available from the Premium plan | ⚠ Only available in the higher plans |
| Integrations | ❌ No bi-directional integrations until the second highest tier; not suitable for growing clients | ✓ 200+ integrations, especially strong with Atlassian ecosystem |
6. Squadcast
Squadcast is an incident management platform that focuses on the Indian market. Its feature set is narrower compared to full-scale platforms. Core functionalities like escalations and snoozing are limited in the lower plans making it unsuitable for growing teams.
Some vital requirements of incident response, like automation and integrations with major ITSM systems like ServiceNow are only offered in their highest enterprise plan unlike other OpsGenie alternatives listed here. It is also not suitable for teams that intend to use live call routing since it is only available as an add-on, and again in the Enterprise plan.
Squadcast vs OpsGenie
| Squadcast | OpsGenie | |
|---|---|---|
| Pricing | ✓ Premium: $19/user/month | ⚠ Standard: $24.15 per user/month |
| Alerting Channels | ⚠ Limited by pricing tier | ⚠ Limited by pricing tier |
| Basic Incident Response | ⚠ Snoozing and advanced escalations unavailable below the Premium plan | ✓ Available in all plans |
| Incident Automation | ❌ Only in the Enterprise plan | ⚠ Advanced automation only in the higher pricing tiers |
7. FireHydrant
FireHydrant offers robust incident management with built-in runbooks and automation designed for SRE and DevOps teams focused on comprehensive incident workflows.
However, its offerings are primarily prepackaged and are extremely highly priced. Its most basic pricing starts at $9600/year and is only for 20 user licenses, making it restrictive for growing teams needing more flexible and cost-effective options.
FireHydrant vs OpsGenie
| FireHydrant | OpsGenie | |
|---|---|---|
| Pro/Mid-Tier | ❌ $9600/year and only allows 20 users | ⚠ Standard: $24.15 per user/month |
| Runbooks/Automation | ✓ Runbooks and workflows | ⚠ Basic routing automation in Standard; full workflows only in Enterprise |
Final Thoughts: Switch Before OpsGenie's End of Life
With OpsGenie sales officially ending on June 4, 2025 and the full shutdown set for April 5, 2027, there's no time to wait. If you are still relying on OpsGenie, it is critical to find a reliable, unified platform that will not disrupt your workflows or force you to piece together multiple tools like Jira Service Management and Compass.
We have explored the top 7 OpsGenie alternatives, each with its strengths, but if you're looking for a modern, affordable and easy-to-deploy solution, TaskCall stands out as the best fit for most teams.
Why TaskCall is Your Best Option:
✓ Seamless migration for OpsGenie users
✓ Feature-rich platform with on-call scheduling, alert routing, and incident response
✓ Modern UI with fast onboarding
✓ Monthly affordable pricing - no long-term contracts or commitments
✓ Built-in support for DevOps, SRE, ITSM and even customer service teams
Whether you are a startup or a scaling enterprise, TaskCall gives you enterprise-grade capabilities at a fraction of the cost, with none of the complexity. Try TaskCall for free today.
Frequently Asked Questions
1. Why is OpsGenie shutting down?
Atlassian is phasing out OpsGenie to consolidate its products. They are encouraging users to switch to Jira Service Management and Compass, but these tools are not a one-to-one replacement, especially if you are used to managing incidents in a single platform.
2. When is OpsGenie reaching its end of life?
- Sales ended: June 4, 2025
- Final shutdown: April 5, 2027
After that, OpsGenie will no longer be supported or available, and all users must migrate to another platform before then.
3. What should I look for in an OpsGenie alternative?
- On-call scheduling and escalation
- Real-time alerting and incident management
- Integration with monitoring and chat tools
- Easy migration options
- Fair and transparent pricing
Platforms like TaskCall, PagerDuty and AlertOps check most of these boxes.
4. Is Jira Service Management a good replacement for OpsGenie?
It depends on your use case. Jira Service Management works well for ITSM teams, but it splits incident management between multiple tools, which can slow down response times. If you want a more streamlined solution, tools like TaskCall may be a better fit.
5. What is the most affordable OpsGenie alternative?
TaskCall is the most affordable OpsGenie alternative. It offers similar features at nearly half the price of competitors like PagerDuty and includes a free plan for up to 5 users.
6. Can I migrate from OpsGenie to TaskCall easily?
Yes. While TaskCall's structure is not exactly the same as OpsGenie, it is designed with similar workflows and concepts to make the transition smooth. This familiarity helps your team adapt quickly and start using TaskCall without a steep learning curve.
7. Which OpsGenie alternatives offer free plans?
Several platforms offer free tiers, including:
- TaskCall (up to 5 users)
- Squadcast
- AlertOps
- xMatters (with limited features)
8. What is the best alternative to OpsGenie?
TaskCall is one of the best OpsGenie alternatives in 2025. It is affordable, easy to use and offers full incident response features, making it a great fit for teams of all sizes.
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