Escalation policies enable multi-tiered support during on-call hours. Incident response should not fail if the primary support misses the incident by any chance. Incidents automatically escalate to secondary support and so on to ensure nothing ever goes unnoticed. Full proof on-call management.
Customize escalation policies to your need. Add secondary, tertiary and even more layers of support for full proof on-call management. Determine how long TaskCall should wait before auto escalating incidents to higher levels of support.
Glance through all escalation policies at once and get a clear picture of who is on-call at each level. Understand which services the policies are responsible for. Get an idea of how your team's current responsibilities are spread out.
Service reliability is the core of modern businesses. Elevate your own reliability with the right incident response solution.
Stay protected from unexpected downtimes. Stay ahead of the curve.
One of the core pieces of maintaining a sophisticated operation is delegation of responsibilities. If one individual ends up doing bulk of the work then the whole process will be slowed down. Their individual efficiency will not hold up to the standard either.Read more >
Incident response is the process of addressing a technical issue that occurs in a company. It could be business application and database issues, untested deployment releases, maintenance issues, cyber-security attack, network outage or datacenter outage.Read more >
The problem with old school customer call support is locality. You are tied down to a single phone number and the people present in the office. That is not sufficient. You want to be able to provide customer support at any time and from anywhere.Read more >
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