Escalation policies enable multi-tiered support during on-call hours. Incident response should not fail if the primary support misses the incident by any chance. Incidents automatically escalate to secondary support and so on to ensure nothing ever goes unnoticed. Full proof on-call management.
Customize escalation policies to your need. Add secondary, tertiary and even more layers of support for full proof on-call management. Determine how long TaskCall should wait before auto escalating incidents to higher levels of support.
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81% of teams report response delays due to manual investigation.
Morning Consult | IBM
Global Security Operations Center Study Results
-- March 2023