TaskCall | Products | On-Call Management | Escalation Policies

Never Miss an Alert with Automated Escalation Policies

Escalation policies enable multi-tiered support during on-call hours. Incident response should not fail if the primary support misses the incident by any chance. Incidents automatically escalate to secondary support and so on to ensure nothing ever goes unnoticed. Full proof on-call management.

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81% of teams report response delays due to manual investigation.

Morning Consult | IBM
Global Security Operations Center Study Results
-- March 2023

Service reliability is the core of modern businesses. Elevate your own reliability with the right incident response solution.
Stay protected from unexpected downtimes. Stay ahead of the curve.



On-Call Management
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One of the core pieces of maintaining a sophisticated operation is delegation of responsibilities. If one individual ends up doing bulk of the work then the whole process will be slowed down. Their individual efficiency will not hold up to the standard either.

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Incident response is the process of addressing a technical issue that occurs in a company. It could be business application and database issues, untested deployment releases, maintenance issues, cyber-security attack, network outage or datacenter outage.

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Customer Call Support in the Age of Remote Working

The problem with old school customer call support is locality. You are tied down to a single phone number and the people present in the office. That is not sufficient. You want to be able to provide customer support at any time and from anywhere.

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