Escalation policies enable multi-tiered support during on-call hours. Incident response should not fail if the primary support misses the incident by any chance. Incidents automatically escalate to secondary support and so on to ensure nothing ever goes unnoticed. Full proof on-call management.
Customize escalation policies to your need. Add secondary, tertiary and even more layers of support for full proof on-call management. Determine how long TaskCall should wait before auto escalating incidents to higher levels of support.
Glance through all escalation policies at once and get a clear picture of who is on-call at each level. Understand which services the policies are responsible for. Get an idea of how your team's current responsibilities are spread out.