TaskCall | Use Cases | Crisis Management

IT Crisis Management for Reliable Business Continuity

IT crises can occur suddenly, leading to outages and customer dissatisfaction. Effective IT crisis management is crucial for minimizing downtime and protecting your brand. TaskCall helps DevOps and IT teams detect, respond to and resolve incidents quickly through real-time collaboration, automated alerting, and intelligent workflows, ensuring smooth business operations even during disruptions.

Start Free Trial

What Is IT Crisis Management?

IT crisis management refers to the structured approach organizations take to identify, respond to, and recover from critical technology failures or disruptions. These can include infrastructure outages, cybersecurity breaches, system overloads, or third-party service failures. Effective crisis management in IT ensures minimal downtime, protects customer trust, and enables business continuity. It involves coordinated incident response, communication protocols, and post-incident reviews to continuously improve resilience.

Why Fast IT Crisis Response Is Critical

A delayed response to IT crises can lead to prolonged service outages, revenue loss, and reputational damage. In a world where customers expect 24/7 availability, having a rapid and well-coordinated IT crisis response strategy is essential. Fast response reduces mean time to resolution (MTTR) and limits the impact of major incidents. For DevOps and SRE teams, speed isn't optional; it's a core requirement for operational excellence and customer satisfaction.

How TaskCall Powers Crisis Incident Management

TaskCall streamlines downtime incident management with intelligent alert routing, automated escalations policies, and real-time collaboration tools. It enables IT and DevOps teams to detect issues early, assemble the right responders, and manage crises through centralized dashboards. Integrated TaskCall communication across Slack, Microsoft Teams, voice, and SMS ensures no critical update is missed. With detailed incident timelines and postmortem tools, TaskCall also supports continuous learning and long-term reliability.

Automated Crisis Incident Management for Modern DevOps

Automation is the backbone of modern crisis incident management. TaskCall empowers DevOps teams with intelligent incident automation from alert suppression to escalation workflows, ensuring faster resolution with less manual effort. Automated playbooks guide incident responders through best practices, while AI-powered insights help identify root causes quickly. By removing bottlenecks and standardizing responses, TaskCall helps teams stay agile and responsive in high-stakes IT environments.

Don't Let IT Crises Disrupt Business Continuity

Incidents happen every day. Some can have a wide scale impact and threaten business continuity while others may be a result of external factors like geopolitics or environment. Whatever the reason may be, preparing for such critical moments ahead of time can save your firm from unplanned downtime. Having a system in place to assure system reliability and continued business support can make all the difference.

Crisis management does not necessarily have to involve a completely separate set of mechanisms that require additional employee training. It is best if employees can continue to work just the same way they were with minor exceptions.

Real-Time Operations for Effective IT Crisis Management

TaskCall's platform is designed to help your team adapt a systematic approach to incident response that can naturally extend to crisis management. It enables remote working through rapid deployment of crisis communication channels and dynamic live call routing to connect your clients and stakeholders to the relevant teams no matter where they are located. Save time during a critical issue by keeping customer support representatives and business managers automatically updated. Reduce friction amongst teams and keep everyone in the loop through free flow of important details while reducing interruptions for on-call responders.

Quickly Set Up Crisis Response Teams and Communication Channels

Easily configure a schedule to represent the team responsible for handling critical issues. Quickly set up email or chat channels on demand through our built-in integrations to direct incidents to the crisis management team, relieving on-call support teams from additional burden so they can continue on with their daily responsibilities.

Learn more about on-call schedule
Quickly Set Up Crisis Response Teams and Communication Channels

Enable Remote Call Routing During IT Crises

Stationary landlines are not effective if no one is around to man the phone. Calls can go unanswered worsening the concerns of your clients. TaskCall's live call routing simplifies crisis management by making your team accessible at all times despite their physical location without any loss of experience. Create a seamless calling experience with escalations and keep your clients engaged. Give them the assurance of business continuity even at the face of a crisis.

Learn more about live call routing
Enable Remote Call Routing During IT Crises

Maintain Stakeholder Communication During IT Crises

Questions keep pouring in from all sides and inundate on-call responders and DevOps engineers during a critical outage. Every inquiry is an interruption that distracts away from the resolution, but naturally stakeholders want to know what is going on. Keeping everyone updated is a core piece of crisis management and TaskCall makes it easy by letting stakeholders self-subscribe for updates. Responders can also subscribe relevant people to incident updates and send mass updates. Improve crisis communication without losing previous time.

Learn more about status dashboards
Maintain Stakeholder Communication During IT Crises

Automatically Contextualize Incidents for Customer Support Representatives

As a crisis unfolds, customer inquiries are likely to go up. Support representatives usually do not have access to backend problems to be able to provide contextualized responses. They may have to escalate to DevOps for additional support. Not only do DevOps interruptions worsen time to resolution, but they may also not be in a position to respond back to support teams.

With its advanced ticketing solutions, TaskCall aids crisis management by giving customer support representatives visibility to backend incidents. Understand which client facing services have been impacted and track incidents so you can update clients on the progress. Add insightful information attained from clients as notes and give DevOps teams more context. Streamline communication between teams without burdening either side.

Learn more about Zendesk integration
Automatically Contextualize Incidents for Customer Support Representatives

Companies across the globe are driving their operations
with incident response. Don't fall behind.

Service reliability is the core of modern businesses. Elevate your own reliability with the right incident response solution.
Stay protected from unexpected downtimes. Stay ahead of the curve.



On-Call Management
for Modern Dev-Ops

One of the core pieces of maintaining a sophisticated operation is delegation of responsibilities. If one individual ends up doing bulk of the work then the whole process will be slowed down. Their individual efficiency will not hold up to the standard either.

Read more >
Incident Response:
A Digital Solution

Incident response is the process of addressing a technical issue that occurs in a company. It could be business application and database issues, untested deployment releases, maintenance issues, cyber-security attack, network outage or datacenter outage.

Read more >
Customer Call Support in the Age of Remote Working

The problem with old school customer call support is locality. You are tied down to a single phone number and the people present in the office. That is not sufficient. You want to be able to provide customer support at any time and from anywhere.

Read more >

Don't lose money from downtime.

We are here to help.
Start today. No credit cards needed.

Start Free Trial

81% of teams report response delays due to manual investigation.

Morning Consult | IBM
Global Security Operations Center Study Results
-- March 2023