Routines allow rotational schedules to be created. They are highly dynamic and can be used to designate on-call roles to large teams with custom requirements. They are the fundamental blocks of on-call management.
Set up the on-call schedule. Add multiple people on-call at the same time if you need to and easily switch between them. Create exceptions for weekends and holidays and define how often the schedules will rotate. Create multiple layers in the same routine to create a full day schedule.
Get a display of the full schedule to readily identify roles on different days and get a better understanding of responsibilities.
On-call management at the tip of your hands. When you are on the run quickly check your team schedule from the mobile app. Scroll through multiple days to get a head start.
Service reliability is the core of modern businesses. Elevate your own reliability with the right incident response solution.
Stay protected from unexpected downtimes. Stay ahead of the curve.
One of the core pieces of maintaining a sophisticated operation is delegation of responsibilities. If one individual ends up doing bulk of the work then the whole process will be slowed down. Their individual efficiency will not hold up to the standard either.Read more >
Incident response is the process of addressing a technical issue that occurs in a company. It could be business application and database issues, untested deployment releases, maintenance issues, cyber-security attack, network outage or datacenter outage.Read more >
The problem with old school customer call support is locality. You are tied down to a single phone number and the people present in the office. That is not sufficient. You want to be able to provide customer support at any time and from anywhere.Read more >
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