Opsgenie vs PagerDuty: Comparison & Better Alternatives

OpsGenie

Launched in 2012, OpsGenie was purchased by Atlassian for $295 million in 2018. Feature development has stopped since the acquisition. According to Atlassian, all users must migrate by Q3 2026 to ensure a seamless transition as the platform will close in April 2027. The deadline for data export is March 2027.

• Price: $9-29 per user/month
• Status: Shutting down April 2027
• Integrations: Approximately 300
• Support: Degrading as shutdown approaches

Core Capabilities:

• Alert aggregation from monitoring tools
• On-call schedule management
• Escalation policies
• Mobile alerts (SMS, push, voice)
• Basic incident tracking
• Integrations with Jira, Confluence, ServiceNow

PagerDuty

Founded in 2009, PagerDuty services over 19,000 clients, including Fortune 500 businesses. PagerDuty adds new features quarterly to the platform, and all product lines continue to be actively developed.

• Price: $21-61 per user/month
• Status: Active development, publicly traded (NYSE: PD)
• Integrations: 700+
• Support: Email to dedicated CSM depending on tier

Core Capabilities:

• Advanced alert management with AIOps
• Sophisticated on-call scheduling
• Full incident management lifecycle
• Status page management (integrated)
• Live call routing
• Customer service operations (add-on)
• Advanced analytics and business intelligence
• Response automation and workflow orchestration

Pricing Reality

For a 20-user team:

• OpsGenie Standard: $380/month ($19 × 20)
• PagerDuty Professional: $820/month ($41 × 20)
• Annual difference: $5,280

OpsGenie's comparable tier is less expensive by 2.3x than PagerDuty's Essentials price ($21/user/month). OpsGenie's Standard package is 2.1 times less expensive than the Professional tier ($41/user/month). When comparing enterprise tiers, the pricing difference becomes even more pronounced.

Alert Management

OpsGenie employs manual deduplication together with simple rule-based routing. The system routes in accordance with the rules you create and the alerts that match them. It functions, but it demands ongoing rule maintenance.

According to PagerDuty's stated statistics, PagerDuty uses AI-powered alert grouping to reduce alert noise by up to 98%. On-call engineers receive fewer notifications as a result of the system's automatic pattern recognition and grouping of relevant warnings.

On-Call Scheduling

Both platforms handle the time-zone support and standard rotation management. OpsGenie offers simple schedule generation with override possibilities.

Schedule templates, mobile editing, and more precise override options are all added by PagerDuty. Not only does the mobile app support alarm response, but it also enables complete schedule control.

Incident Management

OpsGenie uses a straightforward timeline view to track occurrences. Stakeholder communication and documentation are still done by hand, but you can see what happened and when.

From the initial alert through resolution and post-event review, PagerDuty oversees the whole issue lifecycle. The platform offers automated stakeholder updates, incident commander assignment, and organized post-mortems as key features. According to statistics from IBM's Global Security Operations Center Study, this cuts the amount of time teams spend coordinating incidents by about 27 minutes per event.

Status Pages

A separate Statuspage.io subscription is needed for OpsGenie. Managing two platforms and manually coordinating updates between them will be your task.

The fundamental platform of PagerDuty incorporates status page capabilities. Status pages can be automatically updated by incidents without extra configuration.

Integration Ecosystem

OpsGenie supports about 300 connectors, including critical monitoring tools (Datadog, New Relic, AWS CloudWatch), ITSM platforms (ServiceNow, Jira), and collaboration tools (Slack, Microsoft Teams).

More than 700 integrations with richer, bidirectional sync capabilities are available with PagerDuty. The platform offers more comprehensive context passing across systems as well as bespoke webhook transformations.

The cloud infrastructure and basic monitoring tools that the majority of teams use regularly are integrated with both platforms

The PagerDuty Challenge

For most teams, the 2-3x cost increase causes financial difficulties. A 50-person operations team that presently pays $11,400 annually for OpsGenie Standard would pay $24,600 yearly for PagerDuty Professional, a $13,200 annual increase.

The sophisticated functionalities of PagerDuty are not utilized by many teams. Rarely do small to mid-size businesses (10–100 employees) require the complete enterprise features that support premium pricing. They are paying for items that they won't utilize, such as enterprise compliance certifications, customer service operations add-ons, and advanced business intelligence.

At higher tiers, PagerDuty demands yearly commitments, making it challenging to scale down if needs change.

What Operations Teams Actually Need

• Reliable alerting: 99.9%+ uptime without enterprise-tier pricing
• Core on-call management: Rotations, escalations, and override handling
• Essential integrations: Connections to monitoring tools, ITSM platforms, and communication channels teams already use
• Responsive support: Direct access to people who can solve problems, not just ticketing systems
• Active development: Regular updates and new features, not a platform approaching end-of-life

Squadcast ($9-21/user/month)

SRE-focused platform with a developing integration library and competitive pricing. Ideal for smaller companies that value technical depth and SRE teams.

Incident.io (~$35/user/month)

For Slack-native teams, a contemporary interface was created. Compared to specialized incident response platforms, this platform has strong incident coordination features but less powerful alerting functions.

Splunk On-Call (VictorOps)

Splunk ecosystem integration for enterprises. Pricing is comparable to PagerDuty. Ideal for companies who have already made infrastructure investments in Splunk.

ilert

European platform with EU data residency and a GDPR-first strategy. For teams with stringent data location needs, this is a good choice.

Timeline

• Q1 2025: Complete platform evaluation
• Q2 2025: Run trial systems (2-4 weeks per platform)
• Q3 2025: Execute full migration (4-6 weeks)
• Q4 2025: Buffer period for refinement
• Q3 2026: OpsGenie recommends completion by this date

Migration Checklist

• Document current setup: Export all alert routing rules, on-call schedules, and escalation policies from OpsGenie to document the existing configuration.
• Integrations for audits: Enumerate all of the ITSM platforms, monitoring tools, and communication channels that are currently in use.
• Export past information: Before the deadline of March 2027, download the incident history, analytics, and team settings.
• Test substitutes: During trial periods, run parallel systems to verify functionality.
• Make an integrated migration plan: Give top priority to essential first-phase connection monitoring tools.
• Plan the cutover: Have a rollback plan ready and schedule the changeover during times when there are few incidents.

Make the Decision

By April 2027, OpsGenie users will have to migrate. Where to relocate is more important than whether to relocate at all.

Teams with enterprise budgets and a need for sophisticated capabilities can use PagerDuty. The majority of small to mid-sized teams (10–100 members) don't require the complete enterprise capabilities that warrant the two–to three-times higher expenses.

Enterprise-grade incident management at prices similar to OpsGenie's legacy costs is what TaskCall offers as a compromise. The platform offers the essential functionality that operations teams utilize on a daily basis without charging for services they don't require, and it has specialized support at every tier.

Start evaluating your options now. Teams starting trials in Q1 2025 will have 15 months to make well-informed judgments and carry out seamless migrations before OpsGenie shuts down. Teams that hold off until 2026 will have to deal with hurried installations and weak vendor negotiation leverage.

Compare pricing and start your free trial with TaskCall

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