When the system fails everyone wants to know what is going on. Answering each individual separately is time consuming and can become stressful causing significant delays in the response process. TaskCall removes all the stress and repeated questions through streamlined stakeholder communication. Keep stakeholders updated through mass communication channels and status dashboards. Let your responders just focus on the resolution.
Add subscribers to incidents. Whenever a status update will be posted, subscribers will get notified via push notifications and email to streamline communication.
Users can subscribe themselves to business services. Whenever incidents impact the subscribed business services, the user is notified immediately. Let business managers learn about incidents that affect them as soon as they happen rather than running into it abruptly.
Status dashboards shows the health of all business services. If any business service is impacted, the updates posted by the responders appear on the dashboard allowing stakeholders and business managers to stay updated without having to interrupt responders continuously. Improve communication across the board.
Service reliability is the core of modern businesses. Elevate your own reliability with the right incident response solution.
Stay protected from unexpected downtimes. Stay ahead of the curve.
One of the core pieces of maintaining a sophisticated operation is delegation of responsibilities. If one individual ends up doing bulk of the work then the whole process will be slowed down. Their individual efficiency will not hold up to the standard either.Read more >
Incident response is the process of addressing a technical issue that occurs in a company. It could be business application and database issues, untested deployment releases, maintenance issues, cyber-security attack, network outage or datacenter outage.Read more >
The problem with old school customer call support is locality. You are tied down to a single phone number and the people present in the office. That is not sufficient. You want to be able to provide customer support at any time and from anywhere.Read more >
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