Features
Status Dashboards
Status dashboards show the health status of all business services that stakeholders may be interested in. Responders can post status updates on incidents they are working on directly from the incidents themselves and stakeholders can do a quick health check by visiting the dashboard anytime. Services that have been impacted will show the culpable incidents and status updates provided by on-call responders so stakeholders can always stay in the know.
Stakeholder Subscriptions
Business managers and supervisors can self-subscribe to receive notifications for services they are interested in. They will automatically be notified when an incident occurs that impacts the services of interest. Updates will continue to flow through to them by email and push notifications as they are posted by the responders, streamlining the communication between stakeholders and responders and reducing unnecessary interruptions during a critical response.
Web and Mobile Status Dashboard
Status dashboards are available both on the web and mobile application, making it easy for stakeholders to access them no matter where they are. Get health checks and know how your overall service is performing without interrupting anyone and work together as a team.
Status Dashboard for Customer Support
TaskCall's built-in integrations with ticketing tools like Zendesk and Freshdesk come with embedded status dashboards giving customer support agents more visibility to technical issues. When a ticket is raised, customer support agents can quickly review if any business service related to the customer's issue has been impacted or not and check the details of the incident impacting it without having to interrupt DevOps engineers. They can respond back to the customer right away with contextualized information. They can also subscribe to notifications for the impacting incident so that as soon as it is resolved they can notify they customer. Improve digital communication between your teams by breaking traditional silos and keep your customers happy.
Service Graphs
Not only do stakeholders and customer support teams need to know what end use business services are being impacted, but DevOps and ITOps engineers responding to incidents also need to know their severity at a business level. Create a digital map of your entire system and define how each service is dependent on each other. As soon as an incident occurs, TaskCall will automatically identify all impacted services and business services. Responders can view dependency graphs to identify the root cause and evaluate what could get impacted down the line. This will help them to prioritize incidents and pre-warn stakeholders and customer support representatives about potential impact.
