How to set up on-call routine?
Routine is a layout of how responsibilities are shared in a 24 hour period and how they are rotated between team members. Each routine comprises of one or more layers where each layer represents a work shift. When an incident occurs TaskCall looks through your routines to identify who is on-call and notifies the correct responder. Routines by themselves do not do anything. They must be added to escalation policies.
In this video we show how you can create a routine with 2 shifts. In each shift there are two people who rotate the on-call responsibility between themselves weekly.
Routines must always be added to escalation policies.
When a shift "ends" at 12am midnight, set the end time of the layer as 11:59pm.
Always cover the full 24 hours of the day. Do not leave gaps. Otherwise, if a system alert is raised when there is no one on-call, it will be suppressed and an incident will not be created.
Emulate office hours from service support hours. Not routines.
Do not use the "valid end" and "override" unless you want to prepare a vacation schedule.