A response set is a pre-configured set of actions that can be triggered together at once under the same instruction. Response sets allow responders, subscribers and conference bridges to be added along with posting status updates. They mobilize incident response by executing multiple actions at the same time with the click of a button.
If certain types of incidents always require the same group of additional responders to come on-board, then put them in a response set and just trigger the response set whenever such incidents occur.
Add pre-determined subscribers to ongoing incidents. For example, if incidents on the payment system always require the Operations team to be notified, then you can add them as subscribers to a response set and trigger the response set itself when such an incidents occur instead of adding each subscriber individually.
Service reliability is the core of modern businesses. Elevate your own reliability with the right incident response solution.
Stay protected from unexpected downtimes. Stay ahead of the curve.
One of the core pieces of maintaining a sophisticated operation is delegation of responsibilities. If one individual ends up doing bulk of the work then the whole process will be slowed down. Their individual efficiency will not hold up to the standard either.
Read more >Incident response is the process of addressing a technical issue that occurs in a company. It could be business application and database issues, untested deployment releases, maintenance issues, cyber-security attack, network outage or datacenter outage.
Read more >The problem with old school customer call support is locality. You are tied down to a single phone number and the people present in the office. That is not sufficient. You want to be able to provide customer support at any time and from anywhere.
Read more >Don't lose money from downtime.
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